The Piccadilly London West End

Great location for exploring London, nice rooms with two lots of double glazing to block out the traffic noise. Staff were great. Heated floors in the bathroom were very nice!

The hotel's location is definitely superb. A 20 min walk brings you to a ton of popular tourist attractions which spares you from taking a crowded underground. The breakfast is rather small but definitely good with lots of options. We always had a table immediately and I never saw it completely full so nobody had to wait. The staff was super friendly throughout our stay. We even got a nice two-swan-towel decoration as well as strawberries with chocolate and a good bottle of Rose Prosecco. The room was spacious and very clean. The bathroom was big enough to fit two people and the rain shower was fantastic. Our room faced the (rather busy) street in front of the hotel but thanks to two windows in front of each other (not just double glass but two full windows in front of each other), the noise is reduced a lot which allows you to sleep just fine.

Room was compact and clean. Loved room con. Great to have a slip mat in bathroom. Shower excellent. Loved bath robes slippers etc Breakfast was good would have loved fried tomatoes. Staff helpful and pleasant.Lovely champagne breakfast on my birthday made me feel very special and very memorable. Thank you to the lovely lady who provided it

Location was perfect- centrally located in west end you can pretty much walk to anywhere. Theaters of all sorts, restaurants, China Town , buses, and the tube are right there. The staff are very polite, respectful, friendly, and responsive to customer requests. The room, while smaller than what I’m used to in the US, was clean, beddings and giant size towels were changed daily, cleaned room daily except for when I asked them not to. Everything you need, wi-fi, iron, ironing board, cushy sleepers ( thank you, by the way), hair dryer, shoe brush, shoe horn , fluffy cotton robes, a safe, a proper closet with mirrored doors, a desk with 110 socket, large windows where you can look out and watch the hustle and bustle of Shaftesbury avenue, complete full English breakfast, fruits, toasts, pastries, a gym, spa, and yes, hot water was consistent and never failed. Elemis shampoo, conditioner, lotion and soap. The mini bar war stocked and not over priced. There were water, fruits, assorted nuts, a complimentary bottle of Merlot, and personalized written welcome note from management- a nice Touch!

Absolutely exceptional, we were upgraded to a four-post bed room upon arrival. It was my mother's birthday and they provided a fantastic bottle of wine and cake. They came multiple times during our stay to make sure we were comfortable and satisfied with the stay. The staff are generous and courteous and we were very touched by their treatment. The food in the Hankies restaurant downstairs was delicious as was the breakfast provided with the room. Where do I even begin with the location, you don't get more central than this especially as a theatre buff. We love love loved our stay and would love to come back when we can afford it again ;)